Cancellations and Refunds

Order Cancellation

Customer-Initiated Cancellations

1. Email request required: Send cancellation requests to [email protected] with order details
2. Pre-shipment cancellations:
   • COD orders: Free cancellation before shipping confirmation
   • Prepaid orders: Full refund before shipping
3. Processing time:
   • Requests before 6:30 PM: Processed same day
   • After 6:30 PM/weekends: Processed next business day

DealClear-Initiated Cancellations

We may cancel orders due to:

• Pricing/description errors
• Out-of-stock items
• Payment verification issues

Refund Policy

Eligible Cases

• Pre-shipment cancellations (full refund)
• Returns of defective/wrong items (after inspection)

Processing Details

• Timeline: 7-10 business days after approval
• Method: Original payment mode
• Deductions: Shipping charges apply for post-shipment cancellations