Cancellation & Refunds Policy
Cancellation:
1.1 Seeking to cancel an order due to some issues? No problem! It's easy for you to cancel any order. All you need to do is send us an email at [email protected] or call us on +91 88510 02736 and let us know the reason behind cancelling the order.
1.2 Our expertise crew will contact you and review the reason for cancellation, they’ll try to resolve your concern if possible. Still, if you feel like not dealing with us, we’ll cancel your order.
1.3 Cases of cancellation by the customer:
1.3.1 If an order is placed using the COD (Cash on Delivery) payment method then the order can be cancelled once the team confirms cancellation. In the case where the product is shipped, the cancellation will no longer be available, if you opt to cancel you have to bear the shipping charges.
1.3.2 If an order is placed using an online mode payment method it can be cancelled easily before it is shipped. Once the product is shipped it cannot be cancelled.
1.3.3 The timing for cancellation requests is crucial, if you cancel an order before 6:30 p.m. it will be cancelled on the same day and the refund will be initiated.
1.3.4 Cancellation requests of order after 6:30 p.m. will be confirmed the next day and refund will also be initiated on the next day itself. In the case of weekends, confirmation will take place in the next upcoming working days.
1.4 Cases of cancellation by Dealclear:
1.4.1 If any technical issues are observed related to the pricing and description information.
1.4.2 The product is out of stock.
1.4.3 Any problem related to payment when identified by the Fraud Detection Department.
Refund:
2.1 Refund is initiated only in two conditions:
2.1.1 When the order is cancelled by your end due to any reason before the shipping. If the shipping of the product has started we’ll deduct the shipping charges and taxes from your refundable amount.
2.1.2 In case you have returned the product and we were unable to send the replacement for it. You can request a refund, we may ask you for account details or transfer it by the same method we received payment.
2.2 Once the refund is initiated it usually takes up to 7-10 business days. As soon as we initiate a refund we’ll send you the confirmation via email. After that, you may get in touch with your bank account for reflection.
2.3 Sometimes refund requests may take a longer time, if you didn’t receive the refund by the date we promised, feel free to contact us.
For further queries please visit dealclear.com/ contact or email us at [email protected] or call/ WhatsApp us at +91 88510 02736.
CONTACT US:
Address: Planet Comm / S S Trading, 1E-25, First Floor, NIT-1, Near Milap Dava Khana, Faridabad (121001), Haryana, India
Phone number: +91-8851354587
Email: [email protected]