Important: You may return most items within 7 days of delivery for any reason, including:
- Defective or damaged items (report within 48 hours)
- Non-defective items (unused in original packaging)
Some restrictions apply.
1. Eligibility for Returns
To be eligible for a return:
- Item must be unused and in original condition
- Original packaging and tags must be intact
- Return must be initiated within 7 days of delivery
Damaged or Incorrect Items
If you received:
- A damaged/defective product
- An incorrect item
For these cases only: Notify us within 48 hours by emailing support@dealclear.com with:
- Clear photos/video of the issue
- Your order number
2. Return Process
- Email us for return authorization
- Pack item securely with all accessories
- Ship to our return address (provided via email)
Return Shipping
- Customer pays return shipping unless error is on our part
- Use trackable shipping method
3. Refunds & Replacements
Refunds
- Processed in 3-5 business days after inspection
- Issued to original payment method
Replacements
- Subject to availability
- We cover replacement shipping costs
Non-Returnable Items
- Items marked "final sale"
- Personalized/custom products
- Digital downloads/gift cards